Accessibility for Ontarians with Disabilities Act (AODA) - Training, E-Learning, Consultation, Workshops, Programs, Services

AODA - Accessible Customer ServiceAODA - Accessible Customer Service

www.accessiblecustomerservicetraining.com

Customized eLearning	Call Toll Free 1.888.552.1155

We recognize the challenges that employers face in rolling out employee training. Our online programs offer flexibility to accommodate schedules. They can be taken whenever and wherever there is Internet access. Since courses are self-paced, participants can start, stop or pause the program as necessary.

Program Objectives

• Recognize and relate the requirements of the customer service regulations
• Demonstrate the use of appropriate techniques in assisting persons with a variety of disability and service needs
• Identify barriers & solutions within your service areas
• Reduce barriers to people with disabilities through superior customer service
• Locate appropriate resources to ensure services are accessible