Accessibility for Ontarians with Disabilities Act (AODA) - Video DVD, Training, E-Learning, Consultation, Workshops, Programs, Services

AODA - Accessible Customer ServiceAODA - Accessible Customer Service

www.accessiblecustomerservicetraining.com

Policy Development and Consultation	Call Toll Free 1.888.552.1155

	Video DVD		E-Learning Program
AODA Public Workshop Implementing the Customer Service Standard for Your Organization September 27, 2011 Click here to learn more

Take advantage of Lauri Sue Robertson’s 30 years of experience in developing strategies and procedures on human resources issues and training on disability awareness. Our consulting services will help you to create policies that will maintain a safe, comfortable environment for all your employees and customers, with and without disabilities.

Be ready with answers to the tough policy questions, developed by a recognized expert in the field of disability-related issues. Lauri Sue Robertson was a member of the Employment Standards Committee of the Accessibility for Ontarians with Disabilities Act. She was contracted by the Ministry of Community and Social Services to write all of the participants’ and trainers’ manuals used by the Greater Toronto Hotel Administration and the Ontario Public Service on customer service for people who have disabilities.

Experience in corporate human resources for several industrial/commercial environments ensures an appropriate balance between the demands of private enterprise and the needs and expectations of employees and customers who live with disabilities.

For projects lasting from a few hours to long-term consultation programs, our policy development division will have common-sense answers to the disability-related issues that arise in your workplace.

Contact us to discuss the issues that concern you the most. We can help you to reach cost-effective, appropriate solutions.