Accessibility for Ontarians with Disabilities Act (AODA) - Video DVD, Training, E-Learning, Consultation, Workshops, Programs, Services

AODA - Accessible Customer ServiceAODA - Accessible Customer Service

www.accessiblecustomerservicetraining.com

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	Video DVD		E-Learning Program
AODA Public Workshop Implementing the Customer Service Standard for Your Organization September 27, 2011 Click here to learn more

Implementing Accessible Customer Service – AODA Training
Total: ˝ Day

Customized and extremely intensive, this half-day AODA program will prepare in-house training staff to deliver disability awareness workshops of superior quality to your employees. Graduates of the workshop will leave with all that they require to implement AODA Customer Service Training in their workplace. Certificates will be issued to all participants.

Workshop Modules

• Understanding the legislation
• Six Main Areas of compliance
• Policy Development
• Developing an implementation plan
• Overview of training required

Who Should Attend?

This workshop is recommended for HR staff and Business Owners and others who need to understand their responsibilities with regard to the AODA and the Accessibility Standards for Customer Service, especially those directly involved with creating policies, practices and procedures, as well as those who roll out their company training.


What You Will Receive

Each participant will receive HR Proactive’s AODA Training Video, Sample Policy and Comprehensive 30-page Participant Guide to take back to their workplace and implement.

Who We Are

HR Proactive Inc. has been a trusted provider to employers across Ontario for the last fourteen years, with products and services related to human rights and harassment prevention. Many of the consultants that work with HR Proactive are former staff of the Ontario Human Rights Commission with decades of experience on dealing with issues related to disability.

Contact us today, to find out when and where the next AODA Train-the-Trainer program will be held.